Keynote
The Guaranteed Customer Experience
Unlock the secret to customer-driven growth.
Jeff Toister’s interactive and entertaining keynote presentation provides a practical guide for using experience guarantees to stand out from the competition.
About the Keynote
What if you could guarantee your customers an amazing experience—and then deliver on that promise every time?
That consistency is worth 25-300% more revenue.
This entertaining and informative presentation turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.
Discover how brands, products, and even individual employees can use experience guarantees to stand out from the competition.
Key Takeaways
Participants will gain the following:
Discover what truly motivates customers to buy from you.
Identify three steps to win and retain more customers.
Learn one service recovery technique that restores customer trust.